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Cookie Policy

Last Updated: September 30, 2026

1. What Are Cookies?

This Cookie Policy explains how EMOTIQ SOCIAL LABS LTD ("we," "us," or "our") uses cookies and similar tracking technologies when you visit and use Soul-meet.io at soul-meet.io (the "Service"). It should be read alongside our Privacy Policy, available at soul-meet.io/docs/privacy-policy.

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is being used.

Similar technologies include web beacons (also called pixel tags or clear GIFs), local storage, and session storage. For simplicity, we refer to all of these collectively as "cookies" throughout this policy.

2. Who Sets Cookies on This Service?

Cookies placed on your device when using the Service are set either by us (first-party cookies) or by third-party providers whose services we have integrated into the Service (third-party cookies). We only permit third parties to set cookies where we have a legitimate reason to do so and where appropriate safeguards are in place.

3. Categories of Cookies We Use

We use four categories of cookies, as described below. Some are strictly necessary and are always active; others are only set with your consent.

3.1 Strictly Necessary Cookies

These cookies are essential for the Service to function and cannot be switched off. They are typically set in response to actions you take such as logging in, setting privacy preferences, or filling in forms. You can set your browser to block them, but parts of the Service will not work as a result.

Examples of what these cookies do:

  • Authenticate your session and keep you logged in securely;

  • Protect the Service against bots, fraud and abuse (Amazon Web Services WAF);

  • Maintain security tokens to prevent cross-site request forgery (CSRF);

  • Balance server load to ensure stable performance;

  • Remember that you have confirmed you are 18 years of age or older.

Legal basis: These cookies are placed on the basis of our legitimate interest in providing a functioning, secure service. Consent is not required for strictly necessary cookies.

Retention: Session cookies expire when you close your browser. Persistent strictly necessary cookies are retained for up to 2 years.

3.2 Analytical / Performance Cookies

These cookies help us understand how visitors interact with the Service. They allow us to count visits and traffic sources, identify which pages are most and least popular, and see how users navigate through the Service. Some of these tools, including session recordings, may process information relating to you, such as device identifiers and the way you interact with the Service.

Examples of what these cookies do:

  • Track the number of visitors and unique sessions;

  • Measure page load times and identify performance bottlenecks;

  • Record which features are used most frequently;

  • Identify error rates and technical issues;

  • Attribute traffic sources (direct, search, referral);

  • Record sessions (session replay) showing how visitors interact with pages, such as clicks, scrolling and navigation, with input fields and elements designated as sensitive masked.

Third-party providers: Google Analytics and Amplitude (including Amplitude Session Replay). Where third-party analytics are used, data is processed in accordance with the provider's privacy policy and our data processing agreement with them.

Legal basis: Your consent.

Retention: Up to 2 years from the date of last activity, depending on the specific tool (see Section 4).

3.3 Functional Cookies

These cookies enable the Service to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function correctly.

Examples of what these cookies do:

  • Remember your language and region preferences;

  • Store your UI customisation choices (e.g., theme settings);

  • Remember your subscription tier to load appropriate features;

  • Enable chat history and companion memory features;

  • Support embedded media players and voice messages.

Legal basis: Your consent.

Retention: Up to 2 years, or until you clear your browser data.

3.4 Marketing / Targeting Cookies

These cookies may be set through the Service by our advertising partners. They may be used to build a profile of your interests and show you relevant advertising on other sites. They do not store personal information directly, but are based on uniquely identifying your browser and internet device.

Examples of what these cookies do:

  • Track whether you have clicked on an advertisement for our Service;

  • Measure the effectiveness of our advertising campaigns;

  • Limit the number of times you see the same advertisement;

  • Allow retargeting on third-party platforms such as social media networks.

Third-party providers: Meta Pixel and Google Ads. Each provider operates under its own privacy policy.

Important: Given the adult nature of our Service, we take particular care with marketing cookies to ensure that advertising is not served to minors or in inappropriate contexts. Marketing cookies are only activated with your explicit consent.

Legal basis: Your explicit consent.

Retention: Up to 2 years, depending on the advertising provider (see Section 4).

4. Specific Cookies in Use

The following is a non-exhaustive list of the main cookies currently in use on the Service. This list is updated periodically as we add or remove tools:

Strictly Necessary:

  • __ado_ag — Records that you have confirmed you are 18 years of age or older. Duration: 180 days. First-party.

  • tenant_id, tenant_host — Load the correct platform configuration for the Service. Duration: 1 day. First-party.

Analytical / Performance:

  • _ga — Google Analytics: distinguishes unique users. Duration: 2 years. Third-party (Google).

  • ga[ID] — Google Analytics 4: maintains session state. Duration: 2 years. Third-party (Google).

  • AMP_[ID] — Amplitude: distinguishes users and sessions for product analytics. Duration: 1 year. Third-party (Amplitude).

  • __ado_ad — Analytics device identifier: links analytics events (including in Amplitude) to your device. Duration: 180 days. First-party.

Functional:

  • NEXT_LOCALE — Stores your selected language. Duration: 1 year. First-party.

Marketing / Targeting:

  • _fbp — Meta Pixel: tracks visits for Facebook/Instagram ad attribution. Duration: 90 days. Third-party (Meta).

  • gclau — Google Ads: measures ad campaign conversions. Duration: 90 days. Third-party (Google).

If you have any questions about the cookies we use, please contact us at support@soul-meet.io.

5. How to Manage and Control Cookies

5.1 Your Consent

Where required by applicable law, non-essential cookies are placed only with your consent. You may withdraw your consent at any time by deleting cookies and blocking non-essential cookies in your browser settings (see Section 5.2), by using the opt-out tools described in Section 5.3, or by contacting us at support@soul-meet.io.

Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before you withdrew consent, and does not apply to strictly necessary cookies.

5.2 Browser Settings

Most browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored and delete them individually or in bulk;

  • Block third-party cookies;

  • Block all cookies from specific sites;

  • Block all cookies entirely (note: this will impair the functionality of many websites, including ours).

Browser-specific guidance is available at:

  • Google Chrome: support.google.com/chrome/answer/95647

  • Mozilla Firefox: support.mozilla.org/kb/cookies-information-websites-store-on-your-computer

  • Safari: support.apple.com/guide/safari/manage-cookies

  • Microsoft Edge: support.microsoft.com/microsoft-edge/delete-cookies

5.3 Opt-Out Tools for Third-Party Analytics and Advertising

You can also opt out of certain third-party tracking:

5.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want to be tracked. There is currently no universally agreed technical standard for how websites should respond to DNT signals. We do not currently respond to DNT signals.

6. Cookies and International Data Transfers

Some of the third-party cookie providers we use (such as Google, Meta and Amplitude) may process data outside the European Economic Area. Where this occurs, such transfers are subject to appropriate safeguards, including Standard Contractual Clauses. For more information on international transfers, please refer to our Privacy Policy.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in the law, or updates to our Service. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via a notice on the website or by email.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

8. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us:

EMOTIQ SOCIAL LABS LTD

1, Konstantinou Skokou Capital Chambers, 2nd Floor, 1061 Nicosia, Cyprus

Email: support@soul-meet.io

Website: soul-meet.io/docs/cookie-policy